Shipping policy
Home Interior Shop is owned and operated by sole trader Elouise-mae Ryan, trading as Home Interior Shop.
Business Address: Home Interior Shop, Elouise-mae Ryan trading as Home Interior Shop, 15 Churchill Road, Halesworth, IP19 8JD, United Kingdom
Email: sales@home-interior.shop
Phone: +447511914505
VAT Number: Not VAT registered
Company Registration Number: Not applicable (sole trader)
Delivery Locations
We ship to Mainland UK only. We do not ship internationally or to non-Mainland UK regions.
For non-Mainland UK addresses, you may contact us for a custom quote; however, acceptance is not guaranteed.
Order Processing Time
All orders are processed within 1 working day. You will receive an email update once your order has been dispatched.
Orders are fulfilled by our approved third-party suppliers and shipped directly from their facilities. Our orders are shipped directly from our approved suppliers to ensure efficient delivery across the UK.
Delivery Time
Standard delivery takes approximately 4 working days after dispatch for most Mainland UK deliveries.
Specific delivery windows for certain products are shown on product pages before purchase. These estimates are provided directly by our suppliers and may vary slightly.
We ship orders using trusted UK delivery partners including Royal Mail, DPD, DHL and Evri, depending on product size and delivery location.
Delivery times are estimates and may be affected by courier delays or supplier processing times.
Shipping Costs
UK Mainland Delivery Rates:
- Free delivery on orders over £30
- £9.99 flat-rate delivery on orders under £30
No additional or hidden delivery fees are charged unless stated on the product page.
Collection
We do not offer customer collection or pickup at this time.
Local Delivery
We do not offer local delivery services.
Refunds, Returns & Exchanges
We accept returns within 14 days of delivery if the item is unused, in original condition, and not a custom or made-to-order product. Full details are available on our Refund Policy page.
If your return is approved, we will refund the product cost minus any outbound shipping fees and applicable restocking charges.
Damaged or Faulty Items
If an item arrives damaged or faulty, please contact us within 48 hours of delivery at sales@home-interior.shop and include the following:
- Your order number
- Clear photos of the damage, defect, or packaging (where relevant)
We review these cases individually and will work with you to find an appropriate solution.
Questions
If you have any questions about shipping, delivery, or an existing order, you can reach us at:
Email: sales@home-interior.shop
Phone: +447511914505
Address: Home Interior Shop, Elouise-mae Ryan trading as Home Interior Shop, 15 Churchill Road, Halesworth, IP19 8JD, United Kingdom